AI Customer Support Agent for E-commerce

Order-status questions, return policy, and basic product queries made up the bulk of inbound support volume, with repetitive, answerable questions that still needed a human to look up an order and type a response, which meant slower replies during peak periods precisely when quick answers mattered most for conversion and repeat purchase.

An AI support agent grounded directly against live order data, not a static FAQ bot, that resolves order-status, returns, and policy questions in real time and escalates to a human agent for anything outside its scope instead of guessing. Support volume that used to queue behind a human now resolves immediately for the repetitive majority, freeing the human team for the cases that actually need judgment.